ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
Agilent Employees: sign in using Agilent SSO credentials
Our iLab cores
Griffith has 14 iLab core research facilities, supporting interdisciplinary research to internal and external researchers staff and students.
Our highly skilled technical staff are at the heart of our state-of-the-art research facilities, and can help drive productivity and excellence in your research.
To explore our iLab research capabilities and contact our core managers, please visit our iLab@Griffith website.
To access our iLab cores
To register as a Griffith user, please use your Griffith creedentials. For external users, please "sign-up" as a non-Griffith user (top right corner) and follow the steps (see our guide for non-Griffith external registration users).
Need iLab support?
Check our self-help material at iLab@Griffith or fill in one of our forms (SSO access). For external users, please contact the iLab core manager directly.
Can't find what you need on iLab?
You can now find more information on all research equipment available at Griffith University on our Research Infrastructure Portal.
| Core Name | Primary Contact | Phone Number/Ext | |
|---|---|---|---|
| ADaPT (Advanced Design and Prototyping Technologies) | Mr Antonio Grimm | a.grimm@griffith.edu.au | (07) 5552 8861 |
| Clinical Trial Unit | |||
| Compounds Australia | Rebecca Lang | r.lang@griffith.edu.au | +617 3735 4425 |
| DNA Sequencing Facility | GUDSF | gudsf@griffith.edu.au | |
| ESC Facility Core | Ryan Stewart | ryan.stewart@griffith.edu.au | Mobile - 0493582335 |
| Environmental Research Facility | Ryan Stewart | ryan.stewart@griffith.edu.au | Ph - 0755529481 |
| GC Materials Analysis Core | Jagadish Roy | j.roy@griffith.edu.au | 755528015 |
| Griffith Analytical Facility | Alan White | alan.white@griffith.edu.au | 61 7 37355076 |
| Griffith Health Analytics Core | Dr Paulina Janeczek | p.janeczek@griffith.edu.au | (07) 555 29159 |
| Griffith Health Human Studies Core | Dr Paulina Janeczek | p.janeczek@griffith.edu.au | (07) 555 29159 |
| Griffith Health Imaging Core | Dr Paulina Janeczek | p.janeczek@griffith.edu.au | (07) 555 29159 |
| Griffith Sciences Archival Sample Stores | Marley Braun | marley.braun@griffith.edu.au | |
| Griffith Sciences Biosciences Facility - Brisbane South (Nathan) | Russell Jarrott | BiosciencesFacility@griffith.edu.au | 0427161671 |
| Institute for Biomedicine and Glycomics - Brisbane South (Nathan) | Facilities and Laboratory Operations Managers | ibgflomanagers@griffith.edu.au | |
| Institute for Biomedicine and Glycomics - Gold Coast | Facilities and Laboratory Operations Managers | ibgflomanagers@griffith.edu.au | |
| Institute for Biomedicine and Glycomics - PC3/BC3 | Dr Belinda de Villiers | griffithpc3bc3facility@griffith.edu.au | +61 7 555 27165/+61 466 243 335 |
| Queensland Quantum and Advanced Technologies Research Institute | Glenn Walker | glenn.walker@griffith.edu.au | 37359737 |
| Workshops | Jim Baxter | j.baxter@griffith.edu.au | 373 57289 |