ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

Compounds Australia is Australia's only dedicated compound management facility. It is a national resource that allows chemists to deposit small molecules into a central repository for quick and efficient access by life science research teams.
Compounds Australia was established in 2008 and remains Australia’s only integrated compound management facility, providing compound management research logistics (compound lodgement and storage, specialized formatting and reformatting into assay-ready microplates, quality control, data handling) to enhance drug discovery and translational research.
Chemists can deposit their samples and natural product extracts into Australia's only purpose built small molecule repository.
Biologists can select screening sets from the unique suite of molecules on offer.
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Rebecca Lang |
- Operations Manager |
| Hours | Location / Delivery Address |
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| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Rebecca Lang |
Compounds Australia Operations Manager
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+617 3735 4425
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r.lang@griffith.edu.au
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GRIDD, Griffith University, Nathan Campus
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| Operations Team |
Operations Team
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+617 3735 4445
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compounds-australia@griffith.edu.au
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GRIDD, Griffith University, Nathan Campus
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