ALERT

* * * Important Update for iLab Users * * *

New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.

The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.


Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

About

Griffith Health Human Studies Core

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Overview of the Griffith Health Human Studies Core

This core is dedicated to managing high-value equipment within the Griffith University Health Group.  

Types of equipment you will find here include:

  • Data acquisition
  • Digital storage
  • Eyetracking equipment
  • Sound analysers
  • Colour measuring devices
  • VR equipment
  • Wearable devices
  • Simulator manikins
  • Health monitors
  • AV equipment
  • Hoists
  • Ergometer bicycles, treadmills and other equipment     
  • and more

 

 

 

 

 

 

 

 

 

 

 

Analytics Core Picture Robot

Hours of Operation

Supported Hours for instruments: 9.00 am until 4 pm Monday to Friday.

Consultations for experiment design, trouble shooting, or assistance is by appointment during supported hours.

 

Griffith University researchers who are appropriately trained and inducted into the research space can utilise instruments as their access to the space permits.

External researchers can access equipment during the Supported Hours shown on each piece of equipment.


Location

Health Group Human Studies instruments are spread across various Griffith University buildings on the Gold Coast Campus, Logan Campus, Nathan Campus & Mt Gravatt Campus.

Please contact Dr Paulina Janeczek (p.janeczek@griffith.edu.au, (07) 555 29159) for information on specific locations of instruments.

 

Links and Resources

For help running iLab go to: iLab Self Help

Contacts

Name Role Phone Email Location
Dr Paulina Janeczek
Acting Technical Manager Research, Technologies & Logistics
 
(07) 555 29159
 
p.janeczek@griffith.edu.au
 
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General Enquiries

 

 
HealthEQMTiLabRequests@griffith.edu.au