Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
The Griffith Sciences Archival Sample Stores offer state of the art, temperature controlled sample storage solutions to support the world leading research.
The facility supports sample storage at a range of temperatures for a range of durations from short term (only a few months) to long term, depending on your research project's needs.
To request a service, navigate to the "Request Services" tab or reach out to the friendly team in Technical Coordination and Logistics to discuss your storage needs.
We offer secure sample storage across a range of temperatures and capacities, from micro tube box to 100L tubs.
| Name | Title |
| Ben Norton | Senior Technical Manager |
| Hours/Days Open | Street | Street Cont'd | City, State, Postcode |
| Monday - Friday, 8am - 4pm | N81, Science Road | Griffith University - Brisbane South (Nathan) | Brisbane, QLD, 4111 |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Marley Braun |
marley.braun@griffith.edu.au
|
